Creamery Office Assistant Job at Zingerman’s – 3.9 in Ann Arbor, MI

Job Description

Zingerman’s Creamery is seeking an Office Assistant who can provide support in Accounting and Customer Service.

Pay starts at $13-$15 per hour depending on experience

40 hours per week (usually) over five days

One Weekend day and Holiday availability. We close only on Thanksgiving and Christmas Day.

Reports to the Managing Partner, and works with the Accounting Manager,.

Full availability in November and December (we don’t take any extra time off during these months)

Performance Expectations – Essential Functions

Lead the Creamery in making our service great to vendors and customers.

Responds to emails from customers, accounts payable and accounts receivable contacts

Completes daily service tasks. Sending emails, managing customer information, placing orders for customers, responding to service and quality concerns.

Know what is special about our cheese and gelato in detail and be able to communicate this effectively.

Manages accounts receivable. Contacts delinquent customers to collect payments. Processes and manages credit card payments and information. Coordinates new customer credit accounts. Creates and sends monthly statements to customers. Works to resolve invoice issues and disputes. Communicates A/R activity with Sales and Service

Daily, weekly, and monthly data entry for accounting. Enters weekly payroll numbers, retail daily transactions and events, bank deposits.

Utilizes the KanBan system of fulfillment and inventory control

Will also work 1-2 shifts per week in the Cream Top Retail Shop.

Are there any benefits or perks?

Health insurance, 401k, dental insurance, vision insurance, life insurance, Health Savings Accounts, Flexible spending plans (dependent care)

Company contribution to Health insurance

Short term disability and Company Paid Long term Disability Insurance

Company HSA contribution

401k-Traditional and Roth Options

PTO (Paid time off) you earn it and you can take it with you when you leave.

Free cheesemaking classes, tastings and events

Up to 50% discount on cheese and gelato from the Creamery

Discounts at other Zingerman’s businesses

Paid training

Paid lunch breaks

25% reimbursement on any massage

Other Functions:
Create, maintain and improve task card systems and standard operating procedures (SOPs) for office related work

Document customer feedback

Coordinate mail flow in and out of office

Perform other related clerical duties such as photocopying, faxing, filing, collating and scanning documents

Deliver the Zingerman’s Experience to all guests, including following the 5 Steps to Handling a Customer Complaint

Complete Zingerman’s training within time frame and attend meetings as required

Assist with creating and implementing systems and processes

Identify and implement process improvements to increase efficiency and accuracy

Handle sensitive information in a confidential manner

Provide other support as needed

Skills/Experience Needed

Basic Accounting coursework or equivalent work experience

Proficiency in Microsoft Office and Google Apps

Accounts Payable or other Bookkeeping experience

Experience using Accounting (invoicing) Software (Sage preferred)

Experience with a POS system, TOAST preferred

General knowledge of inventory preferred

Demonstrated attention to accuracy

Ability to handle complexity and large information flow

Desired Personal CharacteristicsDesired Personal Characteristics

Commitment to a high degree of accuracy, consistency and timeliness

Can perform routine daily tasks with close attention to detail, while still understanding their role in the bigger picture

Good troubleshooting/problem solving skills

High level of integrity and honesty

Discreetly handles confidential information

Passionate about giving great service to others

Sense of humor/likes to have fun at work

Flexibility to shift role and tasks as needed

Ability to prioritize problems

About Company

Company: Zingerman’s – 3.9

Company Location:  Ann Arbor, MI

Job Category: Accounting Jobs, Accounts Jobs, Accounts & Audits, Accountancy

About Zingerman's - 3.9