Overview

Customer Success Manager Jobs in San Francisco, CA at myGwork

Title: Customer Success Manager

Company: myGwork

Location: San Francisco, CA

We’re Checkout.com Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Binance, Wise, Sony Electronics, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it’s not just what we build that makes us different. It’s how. We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today. We’re proud to be certified as a Great Place to Work in the USA, with 89% of colleagues agreeing that this is a great place to work. That’s 30% above average. Customer Success Manager at Checkout.com Checkout.com is actively looking for an enthusiastic and resourceful Customer Success Manager to nurture and maintain long-term relationships with our Tier-1 merchants and partners. This is an exciting opportunity to join a fast-growing FinTech company at a turning point of its global expansion.   You will be the strategic payments business advisor and main commercial point of contact for our existing US merchant base. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and guidance to our merchants. The key for success will be the ability to utilize your payments and business knowledge along with the required gravitas to effectively communicate and influence at all levels, achieving effective long-term payments strategies that meet the needs of both our merchants and Checkout.com.   The ideal candidate is an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a thriving and fast-paced company and to contribute to shaping its future, this is the role for you. About you 3+ years of proven experience in a B2B Enterprise Account Management, Relationship Management or Customer Success role in the Global Payments industry working for a provider or merchant. A strategic thinker with excellent project management skills Good knowledge of today’s major e-commerce and payments technologies, competitive players and major up-and-coming trends Customer-oriented and able to establish robust relationships with customer base Dynamic approach and adaptable to changing requirements with the ability to manage multiple opportunities concurrently Exceptional communication skills and negotiation techniques Degree educated or equivalent Fluent in English Ability to work in the US What you’ll be doing Creating and delivering on merchant-specific account development plans Building consultative and strong relationships with multiple departments and levels at our  merchant partners through regular and open communication Delivering expertise, education, and guidance to…

 

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