Overview

Technical Support Engineer Job at Sartorius Stedim Biotech – 3.7 in Ann Arbor, MI

Job Description

The Technical Support Engineer will be responsible for providing the technical support and training operations for customers and Field Service Engineers

The Technical Support Engineer will be responsible for providing the technical support and training operations for customers and Field Service Engineers

Main Responsibilities & Tasks:
Perform a pre-diagnosis in the event of a breakdown.

Develop a knowledge base

Create Service Bulletin

Provide help on the possible identification of complex spare parts and be the interface with the factories

Participate in the development of the offers by defining the technical content and Provide logistical follow up to facilitate the tasks of the technicians involved

Check and follow up or set up the documents (SOP) relating to the processes and instructions for the service activity, in collaboration with the technicians, service management and the quality assurance manager

Train new FSE

All other duties as assigned

Qualifications & Skills:
BS in bio-mechanics, mechanical, or electrical engineering or minimum of 5 years of relevant experience.

Customer orientation

Sense of organization

Computer skills : Excel, Powerpoint, Outlook, Networks, SFDC

Driving our future growth requires talented people. Sartorius is a dynamic organization suited to people who want to showcase skills, be recognized for expertise and thrive in a vibrant and innovative environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here

E-Verify Participation Info

E-Verify Workers Rights

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found here.

About Company

Company: Sartorius Stedim Biotech – 3.7

Company Location:  Ann Arbor, MI

Job Category: IT Jobs, Information Technology Jobs, Tech Jobs, Telecommunication Jobs

About Sartorius Stedim Biotech - 3.7